AI and L&D share a common principle: their impact grows in parallel with the trust people place in them.

I implement AI systems and train people how to trust them.

I help small and medium enterprises put AI to work on their own data and documents. I set the architecture and direct AI coding agents on implementation.

What I build

Conversational agents, knowledge pipelines and cited knowledge bases (RAG).

How I run it

As a managed product, with versioned prompts, nightly drift checks, answer evaluations and automated retrieval tests.

What I work with

Agentic workflows, AI agents, RAG, MCP, AI evaluation, frontier models including Microsoft Copilot, and local models through Ollama.

GingerHawk Solutions
Director, AI enablement and data, 2025 to present

At GingerHawk, I work with organizations to implement AI. That work shows me where it fails and what people need to know before they can rely on it. 15+ years of enterprise L&D is how I turn that into learning that changes behaviour.

I make decisions derived from data. I'm Kirkpatrick certified and Phillips ROI trained and embed strong evaluation support throughout program design.

I measure what people do differently, as well as what they complete.

With executive leadership, I designed an enterprise evaluation framework for 40,000 employees and 20+ programs, including executive dashboards and ROI protocols.

Waste Management
Learning Evaluation Manager, 2024–2025

Years of advising senior leaders on learning strategy and capability to reach goals.

Learning Evaluation Manager

Designed the enterprise evaluation strategy and framework with executive leadership.

Senior Learning Consultant

Internal consultant to senior leaders and work groups, building learning strategies to improve performance and reach measurable results.

Sales Enablement Specialist

Worked with every level of the sales organization to develop the department's strategy and put it in place.

I design, develop and implement learning programs, often starting from a blank page.

Sales enablement

Led needs assessment, design, development and deployment across the entire sales audience at Waste Management, covering process improvement, technology integration and soft skills, and developed the department's initial strategy.

Leadership programs

Designed and developed programs on coaching, accountability and leading through change, and delivered them to area managers at Waste Management.

New departments

Helped create new departments at Waste Management and Wirecomm, including their operating frameworks and onboarding, and led the people who did the work.

The enterprise evaluation framework began that way too, and so did my work with AI: self-directed, and by building with it.

I've led trainers, supervisors and frontline teams, and run end-to-end programs for tens of thousands of people, multiple times, from design and development through implementation and reporting.

Waste Management

As Area Training Manager, I managed multi-site training operations, including train-the-trainer sessions, and mentored the training team.

Wirecomm

As Strategic Development Manager, I oversaw 10 supervisors and over 100 employees, and developed and mentored instructional designers and facilitators.

SC360

As Training Manager, I managed and mentored 3 trainers, with training schedules covering 5 offices across Ontario.

Special projects

I was on special projects that raised employee satisfaction in a department already holding the top score.

Vendors and budgets

I lowered vendor costs 30% across several channels at Wirecomm. At Waste Management I managed external vendor relationships and kept programs consistently under budget.